Includes bibliographical references.

Letter layout and conventions -- Qualities of business communications -- Personal business letters -- Application letters -- Inquiries and requests replies to inquiries and requests -- Order and acknowledgements of orders -- Complaints and adjustments -- Collection letters -- Memorandums.

This text has been designed with the aim of helping students develop their skill in the writing of business letters with the following two fundamental objectives:

To familiarize students with the conventional forms of business correspondence, and to provide practical exercises using the principles of effective letter writing so that students will be able to apply their knowledge and experience to the writing of actual correspondence. -- From preface.