Earlier editon entitled: Advanced fire administration.

Includes bibliographical references and index.

Our Past is Often a Window to Our Future -- A Community Approach to the Fire and Emergency Services -- The Leadership of Change -- Planning for Organizational Success -- An Integrated Approach to Community Risk Reduction -- Managing in a Changing Environment, Measuring System Performance -- Fiscal Management in Difficult times -- The 21st Century Workplace -- Ethics in the Fire and Emergency Services -- Building the Strategic Value of the Fire and Emergency Services in the 21st Century -- The Future: The Legacy of Leadership -- The 21st Century Fire and Emergency Services: The City Manager's Perspective

"This course is designed to be a progressive primer for students who want more knowledge about fire and emergency services administration. The course demonstrates the importance of the following skills, necessary to manage and lead a fire and emergency services department through the challenges and changes of the 21st century: Persuasion and influence, accountable budgeting, anticipation of challenges and the need for change, and using specific management tools for analyzing and solving problems. A central part of the course focuses on how the leadership of a fire and emergency services department develops internal and external cooperation to create a coordinated approach to achieving the department's mission"-- Provided by publisher.