Chapter 1. Introduction -- chapter 2. Healthcare cost : an overview of the issues -- chapter 3. Introduction to the section on workplace culture -- chapter 4. Making the transition from a culture of accountability to a culture of ownership / by Joe Tye -- chapter 5. Terminology on this book -- chatper 6. Introduction to section on hospital capacity optimization -- chapter 7. Dynamic capacity management : an approach to capacity optimization -- chapter 8. The blocking and tackling of hospital capacity management : an overview -- chapter 9. Blocking and tackling of capacity management in the emergency department -- chapter 10. Blocking and tackling of capacity management in surgical services -- chapter 11. Blocking and tackling of inpatient capacity management -- chapter 12. Physicians, and their role in optimization -- chapter 13. Preparing for coming change : forming a PHO / by Peter Wood -- chapter 14. Care circle networks : an introduction -- chapter 15. The care circle network concept -- chapter 16. Assessing the community and the patient population -- chapter 17. Building the communal resoure pool -- chapter 18. CCNs, palliative care, and end-of-life planning -- 19. Final thoughts.

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